Why we ask questions

We know that almost all customers are honest, but in order to find the few that are not, we need to ask everybody questions without exception. And when you and other customers answer our questions, you contribute to preventing illegal operations.

Many countries have similar laws, regulations, policies, sanctions and instructions which banks have to follow to prevent financial crime.

Hence, we ask several questions when you want to become a customer at Nordea and we will continue to ask questions throughout our relationship. We may ask about the origin of funds credited to your account or why you need to use certain of our services. All information  from you is kept confidential in accordance with the bank secrecy rules.

We hope for your understanding and cooperation.

We cannot always perform requested services

In the rare cases where we do not get sufficient information from a customer, we are not permitted to perform the requested service. 

Identity and authentication 

On establishing a customer relationship Nordea is required to ask for valid identification in writing. A description of documents accepted as valid identification for this purpose is given below. 

Please note: The identity document must be original and must not have expired. 

• Passport (not emergency passport)
• National ID card issued by an EU country
• Norwegian immigrant's passport (blue)
• Norwegian refugee travel document (green)

The only proof of identity accepted for the issuance of BankID is a valid passport.  

When relevant, we will need documentation of your business registration and a verified right to represent the company.  We may also ask if you hold a prominent public function in a ministry or the like.